Contact Support
Regular business hours
Customer Support Services offer assistance 7am to 4pm, Monday through Friday, excluding holidays.
Installation support services and ETwater Manager end user training are available to all organizations with multiple sites and field managers.
The ETwater Customer Support Services team's overriding goal is to provide the best support in the industry to ensure each and every customer has a high level of satisfaction. The following guidelines will help customers make the most effective use of the ETwater support services.
To ensure we can provide the best possible assistance, prior to contacting ETwater Support, please have all the below information which will help expedite the service request.
- Controller Serial number or Site name
- Action attempted
- Problem encountered (document any error messages received)
If you would like more information, please call our Customer Support team at 1-888-685-5505.
Support Documents
Smart Controller Documents |
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| User Manual | download pdf [5mb]  |
| Product Specification | download pdf [496kb] |
| Quick Reference Guide | download pdf [621kb] |
HermitCrab Controller Documents |
| User Manual | download pdf [1.2mb] |
| Product Specification | download pdf [111kb] |
| Quick Reference Guide | download pdf [1067kb] |
Additional Support Materials |
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| Offline Programming Guide | download pdf [216kb] |
| Landscape Checklist | download pdf [22kb] |
| Smart FMV Relay Installation Instructions | download pdf [49kb]
download dwg [180kb] |
| Universal Remote Adapter Installation Instructions | download pdf [213kb] |
Other Resources
Product Tours |
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| System Overview | View Flash video |
Seasonal Tip
To ensure your controller is able to factor winter rainfall into the irrigation schedule, leave the controller in online mode. You don’t need to suspend the controller, or shut it off.
Ask Gregg:
Q: Why can’t I program establishment schedules and automatic schedules to run at the same time?
A: Our research indicates establishment (or, syringe) schedules are most useful during the daylight hours. New turf or plants need water when the ET rates are highest. And, we understand from customer feedback that irrigation for mature landscapes tends to occur between midnight and 7am. As such, our program allows establishment schedule irrigation only when the controller is not watering automatically.